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Beware, not dependable
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I contacted Stephen at Historical Names via phone when I was ordering two family crest rings for my boys. I told him I had a hard deadline to meet (4 weeks out) when I needed one of the rings and asked him if he could deliver. He said it should not be a problem. I then proceeded to email him regularly to make sure that the ring would be done (5 times total) on time. He stated they were "committed to delivery" by date I needed, right up until 4 days before delivery he promised it would be there... but it didn't arrive in time for my son's birthday when we were having a "coming of age" party for him with 40 guests (he was on leave from Alaska). The ring was to be the centerpiece of the event. When I wrote and told him I was disappointed he said they were sorry and would send me two embroideries and send them to me matted. That was June 1 and today is Sept. 14. Still nothing. These guys are not dependable. Beware...
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Business's response - on 9/14/2015
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NOTE TO READER: We’re talking about two rings that were delivered well over three months ago – and well within the time we quote… and she’s complaining about not receiving something we offered her for free? The order was shipped overnight and the reason it was not in time for her event was due entirely to a FedEx weather delay exception – evidence of which was provided to the customer with an overabundance of empathy (it wasn’t just “sorry” – notice how her intentional slant mischaracterizes everything) and a gesture goodwill (two free hand-stitched embroideries which are still in production) but certainly not fault. So… her Headline to God and the entire world is that we’re not dependable (notwithstanding the hundreds of extremely positive reviews going back nearly 15 years - here and on other public review sites) because FedEx was late. Is that right?
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